Thank you for choosing VelorBoard. We are committed to delivering premium quality gear and transparent customer service.
Return Eligibility
Our return window is 60 days from the date your delivery arrives. After 60 days have passed, we cannot provide a refund or exchange.
- Manufacturing Defects: Returns and refunds are primarily granted for verified manufacturing defects or functional issues present upon delivery.
- Change of Mind: We do not offer standard refunds for buyer remorse. Discretionary exceptions are reviewed on a case-by-case basis.
- Product Condition: Returned equipment must be unused, in identical condition to how you received it, and packed inside its original manufacturer packaging.
- Non-Returnable Items: Gift cards, promotional giveaway items, and custom orders cannot be returned.
To initiate an inspection request, please forward your order confirmation receipt to [email protected].
Order Cancellations
Because fulfillment begins rapidly after checkout, order cancellations can only be requested for full-priced orders within 60 minutes of purchase.
If you need to halt an order, email [email protected] immediately with your order number in the subject line. Once fulfillment processing begins after this 60-minute window, the shipment cannot be intercepted.
Refund Process
- Inspection: Once your returned unit is delivered to our fulfillment warehouse, our inspection team examines the item.
- Notification: We will email you confirming receipt alongside notification of whether your refund is approved or rejected.
- Credit Issuance: Upon approval, your reimbursement will be processed automatically to your original payment method within 5 to 10 business days, depending on your card issuer.
Late or Missing Funds
If an approved refund has not posted after several business days:
- Recheck your current bank or card balance online.
- Contact your card provider, as internal clearing times can cause posting delays.
- Reach out to your banking branch to confirm pending inbound credits.
- If you have completed these steps and your credit remains missing, contact [email protected] for our transaction tracking ID.
Exchanges
We exchange units exclusively if they arrive damaged or defective. To request an identical replacement, send a brief video or photo demonstrating the defect alongside your order receipt to [email protected].
Return Shipping Guidelines
- Customers are responsible for arranging and funding return transit costs.
- Initial outbound shipping and handling fees are non-refundable and will be deducted from approved payouts.
- Because items can be misplaced in transit, we advise using a trackable courier service and acquiring package coverage. We cannot issue refunds for parcels lost before reaching our facility.