At VelorBoard, every order qualifies for free standard delivery worldwide.
Once your package dispatches from our facility, we will email your tracking number and confirmation link. Please allow up to 48 hours after dispatch for the courier network to populate initial scans.
For questions about an active order, our dedicated team is always ready to assist at [email protected].
Frequently Asked Questions
Can I track my order status?
Yes. Every shipment includes full tracking details sent directly to your inbox upon dispatch. You can monitor your shipment progress at any time through our Order Tracking Portal.
Will I need to pay customs duties or taxes?
Depending on destination customs regulations, international shipments may occasionally incur local value-added taxes or import fees upon arrival. These charges remain the responsibility of the recipient. For precise clearance guidelines, please consult your local customs authority.
What happens if a shipment arrives damaged or goes missing?
Every product undergoes meticulous quality inspection before departure. While courier transit remains outside our direct oversight, we are committed to helping you resolve transit complications promptly.
- Damaged or Missing Items: File an immediate report with the delivering courier using your tracking number, then notify [email protected] with your claim details and photos so our team can advocate on your behalf.
- Delivery Accuracy: Please double-check shipping addresses at checkout, as we cannot cover replacements for incorrect delivery addresses or packages stolen after confirmed delivery.